Tag: vnc

Today I had to give quick sup­port to a col­league work­ing from home in order to re­solve a net­work­ing issue. This was the per­fect sit­u­a­tion to eval­u­ate Cross­Loop, a free re­mote-as­sis­tance tool sim­i­lar to NetViewer (but, as men­tioned, free).

The ex­pe­ri­ence was nice, it just worked “out of the box”, after in­stalling and send­ing me the ac­cess key, the con­nec­tion was es­tab­lished de­spite our fire­walls in be­tween. It is easy enough I would trust al­most all cus­tomers to get it work­ing. I’ll have to eval­u­ate how the soft­ware be­haves if you don’t have ad­min­is­tra­tive priv­i­leges on your sys­tem.

Cross­loop is based upon TightVNC and as a con­se­quence you get the typ­i­cal feel­ing of a VNC ses­sion, which is not as flu­ent as NetViewer, Re­mote Desk­top, or sim­i­lar, but it was more than enough to work on the issue at hand.

So if you are search­ing for a low-cost (i.e. free) al­ter­na­tive for quick sup­port of fam­ily mem­bers, co-work­ers, or even cus­tomers, you should give Cross­Loop a try. Cross­Loop cur­rently is only avail­able for Win­dows, but Linux and Mac ver­sions are planned.

By the way, Cross­Loop just got a 3-Mil­lion-$ Se­ries A in­vest­ment, so hope­fully this ser­vice will con­tinue to exist for some time.

[tags]vnc, cross­loop, re­mote ac­cess, soft­ware[/tags]